Getting started

To register for a free event:

  1. Log in to your eCymru account
  2. Select the free event you want to register for
  3. Select ‘Book Now’
  4. In the Choose Ticket window, choose the number of tickets you want and select ‘Next’

If applicable, use the plus + or minus – button to select how many tickets you want.

  1. In the Ticket Receiver window:
  • (Optional) If you have multiple tickets, select ‘Yes’ in the ‘Do you want to insert multiple customer information?’ checkbox
  • (Optional) Add, Edit or Delete your ticket information by selecting any of the boxes within the customer information pane
  • Select to confirm you have read and agree to the website terms and conditions and acknowledge that my contact and other information provided as part of this registration process is provided to the Host.

Select ‘Submit’ to confirm registration

You can only join an event, if your Registered Social Landlord is part of the eCymru partnership. Please see below current partners:

ADRA 

Aelwyd 

Cartrefi Conwy 

CCHA 

Denbighshire County Council 

Digital Communities Wales 

Grŵp Cynefin 

Hafod  

Linc Cymru 

Merthyr Valleys Homes 

Monmouthshire Housing Association 

Newport City Homes 

Newydd Housing Association 

North Wales Housing Association 

POBL 

RHA 

Tai Calon Community Housing Ltd. 

Trivallis 

Vale Homes 

Valleys 2 Coast 

Wrexham County Borough Council 

Ynys Mon 

Sharing Events

To review an event:

  1. Log in to your eCymru account
  2. Select the free event you want to review
  3. Select the number of stars to reflect your experience of the event
  4. (Optional) In the feedback box, enter comments or a review of the event to provide more details
  5. Select ‘Post Comment’

Cancelling Events

You can cancel your registration at any time within the hosts cancellation policy

Note: The number of days a host allows event attendees to cancel bookings prior the event can be found when selecting the event

  1. Log in to your eCymru account

Note: You must log in using the same email address that your ticket is registered to.

  1. In the top right corner, select ‘My Account’
  2. On the left-hand pane, select ‘My Bookings’
  3. Select ‘Cancel’ to cancel your event booking

A confirmation message confirming your action will appear

  1. Select ‘OK’

Contact

To contact the host of the event:

  1. Log in to your eCymru account
  2. Select the event in which the host is running
  3. Select ‘Send Message’
  4. Compose your message
  5. Select ‘Send Mail’

Joining Events

After you have completed registration for a free or paid event, you will receive an email to confirm your registration.

Notes:

  • To join the event, you will need:
  • A device that can access the internet e.g. smartphone, tablet or computer
  • An internet connection, or enough data to stream 1 hour video
  • Be able to access Zoom
To Join an event from email:
  1. Open the eCymru event confirmation email
  2. Open the attached file
  3. Select the Zoom link URL
This will redirect you to event live stream
  1. Select ‘Join’
To join an event from your eCymru account:
  1. Log in to your eCymru account
Note: You must log in using the same email address that your ticket is registered to.

  1. In the top right corner, select ‘My Account’
  2. On the left-hand pane, select ‘My Bookings’
  3. (Optional) Select ‘Send Mail’ to receive event confirmation email
  4. (Optional) Select ‘Download’ to download the event ticket to your device
Navigate to your downloaded files to access your event ticket

Searching Events

You can find events that you are interested in using eCymru’s search box on the home screen or by selecting ‘Events’ in the top ribbon.

To search for an event using a keyword:

  1. In the ‘Enter name’ search box, enter the keywords of the event

Note: To register for an event, you will need to log in to your eCymru account

To filter events by category:

  1. In the ‘Select category’ search box, select the category you wish to limit your searches to:
  • Arts and Crafts
  • Education, Training and Employment
  • Family and Entertainment
  • Fitness and Health
  • Food and Drink
  • On Demand
  • Tenant Participation and Networking

To filter events by date:

  1. In the ‘All Time’ search box, select the category you wish to limit your searches to:
  • Today
  • Tomorrow
  • This Week
  • This Weekend
  • Next Week
  • Next Month